Booking Agreement

Version 1.6 · Published August 10th, 2026 · Last Updated August 10th, 2026

WanderRock Booking Agreement

PLEASE READ THIS AGREEMENT CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT CONTAINS A RELEASE OF LIABILITY (SECTION 28), AN ASSUMPTION OF RISK (SECTION 27), AND AN AGREEMENT TO RESOLVE DISPUTES BY BINDING ARBITRATION RATHER THAN IN COURT (PART G). YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS — SEE SECTION G.2.

California Seller of Travel Disclosures

WanderRock, LLC is a registered seller of travel in California, registration number CST 2142228. Registration as a seller of travel does not constitute approval by the State of California.

This transaction is not covered by the California Travel Consumer Restitution Fund.

California law requires certain sellers of travel to maintain a trust account or bond. This business maintains a trust account.

Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly paid to the passenger, unless the passenger advises the seller of travel in writing, after cancellation. This provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.

Registered address: 2443 Fillmore St 380 2362, San Francisco, CA 94115.

PART A — THE CONTRACT

1. Definitions

In this Agreement:

"We", "us", "our", "WanderRock" means WanderRock, LLC, a California limited liability company, and where the context requires its members, managers, officers, employees, agents, contractors and representatives.

"You", "your", "Traveler" means the person named on the booking.

"Trip" means the travel program you have booked, as described in the Itinerary.

"Itinerary" means the trip description published at wanderrock.com for your departure, together with any final itinerary document we issue to you before departure.

"Group Program" means the accommodation, transport, meals, activities, sightseeing and guided time expressly listed in your Itinerary, and the time you spend with the group under the direction of a Guide.

"Guide" means a WanderRock trip leader, and includes the Lead Guide.

"Independent Activity" has the meaning given in Section 22.

"Principal Supplier" means any third party that operates a substantial component of your Trip under its own terms of carriage or service — including an airline, a rail operator, a passenger vessel owner or operator, a coach operator, or a lodge, camp or hotel booked as a whole.

"Trip Notes" means the Important Trip Notes published with your Itinerary at wanderrock.com, which form part of this Agreement.

"Trip Price" means the base price of the Trip as shown on your invoice. It does not include the Meet & Greet Package, any optional add-on, or any charge levied directly on you by a third party, each of which is dealt with separately.

"Meet & Greet Package" means the optional package covering a pre-departure hotel night, group flights and accompanied travel from the departure city.

"Agreement" means this document in its entirety, including the Arbitration Agreement at Part G.

2. The Contract

By booking a Trip with us, you agree to be bound by this Agreement, and we accept your booking on that basis. A contract exists between us from the date we receive your initial payment.

This Agreement, together with your Itinerary and the Trip Notes, is the entire agreement between us. It supersedes any prior representation, discussion, email, brochure, web page, advertisement or statement, whether made by us, by a Guide, by an educational consultant, or by any other person. No statement made outside this Agreement varies it, and no Guide or other representative has authority to vary it.

Electronic acceptance. You accept this Agreement electronically, by checking the acknowledgment boxes at Part H and submitting your booking. You agree that your electronic acceptance has the same legal effect as a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act and the California Uniform Electronic Transactions Act, and that you intend it to bind you. We record and retain the date and time of your acceptance and the version of the Agreement you accepted, and that record is admissible evidence of your acceptance. We will provide you with a copy on request.

3. What The Program Is, And What It Is Not

WanderRock operates small-group travel for adults. Our Trips are designed for independent adults who wish to travel in the company of others, and they deliberately include substantial periods of unstructured and unsupervised time.

What we provide: the Group Program — travel arrangements, accommodation, activities, and Guides who lead the group, make the arrangements described in your Itinerary, and are available to the group.

What we do not provide, and what this Agreement is not a contract for:

• We do not provide care, supervision, custody, chaperoning, safeguarding, or personal support services.
• We do not provide nursing, medical, therapeutic, behavioral, psychological, counselling, respite, or support-worker services.
• We do not provide one-to-one supervision or monitoring of any Traveler at any time.
• We do not act in loco parentis. No Traveler is in our custody, care or charge at any time.
• Our Guides are trip leaders. They are not caregivers, nurses, medical professionals, therapists, behavioral specialists, or support workers, and they are not trained, employed, insured or held out as such.

You acknowledge that no custodial, protective, supervisory, fiduciary or special relationship of any kind arises between you and us by reason of this Agreement or your participation in a Trip.

If you require care, supervision or personal support in order to travel safely, this Trip is not suitable for you, and you must not book it.

4. Eligibility, Capacity and Fitness to Travel

a) Minimum age. You must be 18 or over at the time of travel, unless we agree otherwise in writing.

b) Your representations. By booking, you represent and warrant that:

1. you are a legally competent adult, entering into this Agreement on your own behalf and of your own free will;
2. you are capable of independent international travel, including managing your own personal care, hygiene, medication, money, documents, timekeeping and personal safety, without supervision or assistance;
3. you are capable of navigating unfamiliar places, using public transport, and finding your way back to a stated meeting point unaided;
4. you are capable of recognizing when you need help and of asking for it;
5. you are physically and mentally fit to undertake the Trip described in your Itinerary; and
6. you have disclosed to us, in writing and in full, every medical condition, allergy, dietary requirement, medication, mobility limitation and support need that could reasonably affect your participation, your safety, or the safety of others.

c) Consequence of non-disclosure or misrepresentation. If any representation in Section 4(b) is untrue when made, or ceases to be true before departure and you do not tell us in writing, we may refuse your booking, refuse boarding, or remove you from the Trip under Section 18, in each case without refund. You are responsible for all costs arising, including repatriation.

d) Ongoing obligation. If your circumstances change between booking and departure in a way that affects any representation in Section 4(b), you must tell us in writing immediately.

e) Our assessment is not a guarantee. We may ask questions, hold a call, or request information in order to decide whether to accept a booking. Anything we do in that process is for our own commercial purposes. It is not an assessment of your capability, it is not advice, you must not rely on it, and it does not transfer to us any responsibility for your fitness to travel.

f) Nominated Contact. You must give us a Nominated Contact — a person aged 18 or over whom we may contact about you. By naming them you confirm that they have agreed to it, and you consent to our disclosing to them: that you have been removed from a Trip under Section 18, when, and in general terms why; that we have serious concern for your health or safety; your whereabouts and condition so far as we know them at that moment; and anything covered by Section 21.

Any such disclosure is permitted, not required. It is not a duty owed to you or to your Nominated Contact, and it creates no obligation on us to keep that person, or anyone else, informed at any later point.

g) Legal authority over your affairs. If any person or body holds legal authority over your affairs or your welfare — a conservator, guardian, deputy, attorney under a power of attorney, or any equivalent under the law of any country — you must tell us in writing before you book, and tell us the scope of that authority. We may then decline the booking, or accept it only on terms requiring that person to be a party to this Agreement alongside you.

Failure to disclose this engages Section 4(c).

h) Who we talk to about you. Our contract is with you. It is not with your parents, your family, or whoever helped you pay for the Trip. Everything to do with your booking goes to you: your Itinerary, your accommodation addresses, your meeting times and your final documents. If a family member wants any of it, tell us and we will send it to you again for you to pass on.

We do not send anyone reports, updates or bulletins about how you are doing. There is no daily briefing, and we keep no file on you anywhere.

If a parent or another family member calls us during the Trip and asks how you are doing, we may answer them honestly and briefly. Any such answer is a courtesy, not an obligation, and it is not a duty owed to you or to anyone else. It is your call rather than theirs: you may tell us at any time not to discuss you with anyone, in writing or by telling a Guide, and you do not have to give a reason. You may change your mind as often as you like. We record your current instruction where whoever answers the phone can see it, so that they follow it on the day rather than three weeks after you gave it.

We do not take instructions about you from anyone else. If a family member asks us to check on you, wake you, make sure you have eaten, hold your medication, or keep you away from something, we will say kindly that we do not do that and that they should speak to you. Section 3 explains why. We do not provide care or supervision, and running a quiet version of it on someone else's behalf is not a smaller service than the one you booked. That would be a different service.

This boundary is deliberate. The Trip works because you are the person we deal with. Section 4(b)(4) requires you to be capable of recognizing when you need help and of asking for it, and on our Trips that means asking us. If you could not tell a Guide that something was wrong, this is the wrong trip, and we would rather you knew that now than discovered it somewhere unfamiliar.

Nothing in Section 4(h) limits Section 4(f), Section 18 or Section 21, which govern what we may disclose in an emergency, on removal from a Trip, and where we have serious concern for your health or safety.

PART B — BOOKING AND PAYMENT

5. Booking and Acceptance

To confirm a booking you must provide all information we request and pay the deposit. If we accept your booking, we will issue a confirmation invoice by email.

We may decline any booking at our discretion. If we decline a booking, we will refund all sums received from you in respect of it.

6. Deposit

A non-refundable deposit is required to confirm your booking. The amount is stated on the Trip page and in your booking confirmation, and is typically around 25% of the Trip Price. If you book within 60 days of departure, the full Trip Price is due at the time of booking.

7. Final Payment and Payment Plans

a) Standard terms. The balance is due 60 days before departure.

b) Payment plans. You may pay the balance by equal monthly installments running from the date you book to 60 days before departure. We will tell you the amount and the dates before you commit. The number of installments is determined by how far ahead you book; you do not choose it, and where there is time for only one installment the plan is simply the balance falling due on that date.

c) The plan always finishes before you travel. The final installment falls due no later than 60 days before departure. A payment plan never extends past that date and never continues after the Trip.

d) No interest and no fees. We charge no interest, no fees and no finance charge for paying by installments, and we do not carry out a credit check. The total you pay under a payment plan is exactly the Trip Price. It is not a loan and we are not lending you money. It is the price of the Trip, sold to you on deferred terms and collected in installments.

e) Automatic collection. Installments are collected automatically on the due date from the bank account or card you authorize when you book. By choosing a payment plan you authorize us to take those payments on those dates without further notice, and to continue doing so until the balance is paid. You may change the account or card at any time in your traveler account. We give you a copy of that authorization when the plan is set up. If the amount of a scheduled installment ever changes, we tell you the new amount at least 10 days before we take it, and you may cancel the authorization at any time by telling us at least 3 business days before the next payment is due.

f) Failed payments. If a payment fails we will notify you and try again. If two consecutive installments fail and the balance remains unpaid 15 days after the second failure, we may treat your booking as canceled under Section 12, and the cancellation charges in Section 12(b) will apply as at the date we cancel.

g) Paying early. You may pay the outstanding balance in full at any time, at no charge.

h) Missed final payment. If the balance is not paid by the due date under (a) or (c), we may treat your booking as canceled under Section 12 and you will forfeit your deposit.

i) Paying by bank costs less than paying by card. The price shown on the Trip page is the card price. Where you pay by bank debit we apply a discount, stated on the Trip page and in your booking confirmation, which reflects what card processing costs us. If you choose bank debit, the discounted figure is your Trip Price for every purpose in this Agreement, including the cancellation charges in Section 12. This is a discount for paying by bank, not a surcharge for paying by card. It is fixed when you book. If you later move a payment plan from bank debit onto a card, the discount stops applying from that point; we will recalculate your remaining installments to collect the difference and tell you the new figure at least 10 days before the next payment is taken.

j) Truth in Lending disclosure. Where your payment plan provides for more than four installments, federal law treats this Agreement as a consumer credit contract. Before you commit, we give you a written Truth in Lending disclosure setting out the amount financed, the finance charge, the annual percentage rate, the number and amount of your payments and when each falls due, and the total of payments. Your finance charge is $0.00 and your annual percentage rate is 0.00%. The total of payments is the same as the Trip Price. Nothing in this Agreement changes those figures.

k) California retail installment sales. Where your payment plan provides for more than four installments, this Agreement is a retail installment contract under the Unruh Act (California Civil Code section 1801 and following). It sets out the whole of what we have agreed about your payment plan, you sign it before any installment is collected, and we give you a copy. Nothing in this Agreement waives any right you have under that Act, and you are not asked to waive any. If any provision of this Agreement conflicts with that Act, the Act applies and that provision does not, to the extent of the conflict.

8. Prices

Trip prices vary with demand, market conditions and availability, as is standard in the travel industry. Travelers on the same Trip may have paid different prices. The price you are quoted is the price that applies to your booking once your deposit is received.

9. Inclusions

The Trip price includes, and only includes:

• accommodation listed in your Itinerary;
• transport listed in your Itinerary;
• sightseeing, activities and meals listed in your Itinerary;
• the services of WanderRock Guides as described in your Itinerary.

10. Exclusions

The Trip price does not include:

• international or internal flights, unless specified in your Itinerary;
• airport transfers, taxes and excess baggage charges, unless specified in your Itinerary;
• meals other than those specified in your Itinerary;
• visa, passport, permit and vaccination fees;
• travel insurance (see Section 30);
• optional activities, Independent Activity, and all personal expenses;
• purchases, gratuities, service charges and medical fees charged by any Principal Supplier;
• the Meet & Greet package.

Commencement of services. Our services begin at the date, time and place stated in your Itinerary and end at the date, time and place stated in your Itinerary. Before and after those times we provide nothing and owe you nothing, unless you have purchased the Meet & Greet package.

Meet & Greet package (optional, additional cost). Includes pickup from a US airport (New York or Los Angeles depending on Itinerary), dinner and orientation, one hotel night, meals the following day, and round-trip international flights in economy class.

If you do not purchase Meet & Greet, you are responsible for arranging your own transport to the start point by the stated time; you must allow for possible delay of the group flight, as Guides will be accompanying Meet & Greet Travelers; and we can provide no assistance of any kind before your arrival at the start point.

11. Your Information

You must provide accurate and complete details for your booking, including full name as per passport, date of birth, nationality, passport number, passport issue and expiry dates, emergency contact details, and the disclosures required by Section 4(b)(6).

You must provide a photograph of your passport photo page no later than 45 days before departure. If you do not, we cannot guarantee your inclusion in all activities and transport, and you may incur additional fees.

You are responsible for the accuracy of what you give us. We are not liable for any consequence of information you provide that is inaccurate, incomplete or out of date.

PART C — CHANGES AND CANCELLATION

12. Cancellation By You

a) How to cancel. Cancellation is effective only when we receive written notice from you.

b) Charges. The following cancellation charges apply, calculated as a percentage of the total Trip price:

More than 90 days before departure, we retain the deposit together with any costs we have actually committed to third parties in respect of your place and cannot recover. We will tell you what those costs are if you ask. We retain nothing beyond them. Everything else you have paid is returned.

Between 90 and 61 days, our cash outlay is still modest, but a place released this close to departure cannot realistically be filled. Our Trips run with small fixed groups; we do not hold a waiting list capable of replacing a traveler at short notice, and the accommodation, transport and staffing are sized for the group as booked. What we lose at this stage is therefore not principally money already spent but the whole of the contribution your place would have made to a Trip that runs regardless. The 30% charge is our genuine pre-estimate of that loss.

Between 60 and 46 days, our position worsens on both counts at once. Sixty days is the point at which our costs stop being provisional: accommodation moves past free cancellation, carriage and activity places are confirmed and paid, group sizes are fixed with suppliers, and staff are committed to the departure. The place is now both partly bought and effectively unsellable.

At 45 days and fewer, the Trip is committed in full. Every element of it has been confirmed, paid or contracted on the basis of the group as booked, and it is the same date beyond which we can no longer accept a transfer of your place to another person under Section 12(d). From this point the Trip costs us what it costs us whether or not you travel, and the place cannot be filled. The charge is the whole of the Trip Price because that is the whole of what we lose.

The loss caused by a cancellation inside these windows is impracticable and extremely difficult to determine precisely, and these charges are our genuine pre-estimate of it, made at the time of contracting.

The Meet & Greet Package is separate. It consists largely of third-party airfare and accommodation booked in your name. If you cancel, we refund whatever the airline and hotel refund to us, less any charge they impose, and nothing further.

Cancellation charges are calculated on the Trip Price, not on the amount you have paid so far. If you are paying by installments and you cancel, the charge is worked out from the table above as a proportion of the full Trip Price. Where the amount you have already paid exceeds that charge, we refund the difference. Where it is less, the shortfall remains payable, and we will tell you the figure and how it was reached.

Cancellation charges are in addition to any charge levied directly on you by an airline, accommodation provider, Principal Supplier, activity provider or other third party.

c) Trip credit — always worth more than a refund. Instead of a cash refund you may choose a credit toward a future Trip. This is your choice, not ours, and the credit is always worth more than the cash:

Cancel more than 61 days before departure and take a credit, and the deposit comes back to you as well. Inside 61 days, a credit costs you half of what a cash refund costs you. Even on the day before departure, when a cash refund is nothing, a credit returns half the Trip Price.

Money we have already spent on your behalf is deducted from a credit exactly as it is from a refund. Where we have committed funds to a third party in respect of your place and cannot recover them — an airfare booked in your name, a non-refundable supplier payment — that amount comes off whichever option you choose. A credit gives up our margin; it does not return money that has already left our hands. We never deduct twice: the credit charge is the higher of the figure in the table and our unrecoverable committed costs, not the two added together. Above 61 days the table charges nothing, so those costs are the whole of it, and on a Trip booked well ahead they are usually nil. Inside 61 days the percentage ordinarily exceeds them and governs instead.

A credit may be used against any WanderRock Trip, including the Meet & Greet Package. It is valid for 24 months from the date we issue it. It may be transferred once, without charge, to a member of your immediate family. It cannot be exchanged for cash, and it cannot be combined with a credit issued to another traveler.

A credit may be applied to a Trip at any price. If the Trip you later choose costs more than your credit, you pay the difference, on the same terms as any other booking, and it may be spread over a payment plan under Section 7 if the departure is far enough ahead. If it costs less, the unused balance stays on your credit until it expires. A credit does not fix your price: the Trip you move to costs whatever it costs on the day you book it.

d) Transferring your place to someone else. Up to 45 days before departure you may transfer your booking to another person, provided they meet every requirement in Section 4, are accepted by us, and agree to this Agreement. We charge an administration fee of $150, and you remain responsible for any charge a third party imposes for the change — airline name changes in particular are often expensive or impossible. Inside 45 days, a transfer is at our discretion.

e) Leaving a Trip in progress. If you do not join a Trip, join it after departure, or leave before it ends, for any reason, no refund is due for unused services and we are not obliged to provide any alternative.

13. Cancellation By Us

a) We may cancel a Trip for any reason, including insufficient bookings, up to 60 days before departure. If we do, you may transfer sums paid to an alternative departure or receive a full refund of everything you have paid us.

b) Within 60 days of departure we will cancel a Trip only where a Force Majeure Event applies under Section 14, or where we reasonably consider it unsafe to operate. If we cancel inside 60 days for any other reason, you receive a full refund of everything you have paid us.

c) Where a Force Majeure Event under Section 14 makes a Trip unviable or unsafe to operate, we may cancel it at any time. In that case you are refunded everything you have paid us, less costs we have committed to third parties and cannot recover. We will evidence those costs to you on request, and if we recover one later we pass it on to you.

d) If we cancel your booking because you have not paid the balance by the due date, you forfeit your deposit and any other sums paid.

e) We are not responsible for incidental expenses you have incurred in connection with a canceled booking, including visas, vaccinations, travel insurance excess, or non-refundable flights. This is one of the reasons Section 30 requires you to hold travel insurance.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations, and we are not liable to pay you compensation, where that failure or delay arises from an event beyond our reasonable control (a "Force Majeure Event"), including: war, threat of war, terrorism, civil unrest, riot, insurrection; government action, border closure, sanctions, travel restriction or advisory; epidemic, pandemic, quarantine or public health measure; natural disaster, extreme weather, fire, flood, earthquake, volcanic activity; strike, industrial action, or transport disruption; failure, insolvency, withdrawal or default of any airline, Principal Supplier, accommodation provider or other supplier; mechanical or technical failure of any aircraft, vessel or vehicle; closure of, or denial of entry to, any airport, port, border or destination; and any comparable event.

Where a Force Majeure Event occurs we will use reasonable efforts to make alternative arrangements, but we are not obliged to do so at our own expense.

Money. This Section governs our performance obligations. It does not entitle us to keep money for a Trip we do not operate. Where a Force Majeure Event causes us to cancel your Trip, Section 13 governs your refund — everything you have paid us, less costs committed to third parties that we cannot recover, which we will evidence to you on request. If we later recover a committed cost, we pass it on to you.

15. Flexibility and Changes to the Itinerary

a) Minor changes. You acknowledge that this style of travel requires considerable flexibility. The published Itinerary is the intended Itinerary. Routes, schedules, amenities, services, events, activities, accommodation and modes of transport may be altered due to local circumstances, supplier decisions, weather, or a Force Majeure Event. Such alterations are not a breach of this Agreement and do not give rise to a refund. We will tell you about any change as soon as we reasonably can.

b) Significant changes. A change is significant if, before departure, we:

1. change the country or countries the Trip visits;
2. reduce the length of the Trip by more than one day;
3. change the departure date by more than 24 hours; or
4. change the standard of the accommodation for the majority of the Trip to a materially lower one.

c) Your options on a significant change. If we make a significant change before departure, you may, within 14 days of us telling you: accept the change; transfer to an alternative departure we offer, paying or being refunded any difference in price; or cancel and receive a full refund of everything you have paid us. If you do not tell us within 14 days, you are treated as having accepted the change.

d) Changes during the Trip. Once the Trip is under way, Section 15(a) governs and Sections 15(b) and 15(c) do not apply, because by then the costs have been incurred and a substitute cannot be arranged.

PART D — ON THE TRIP

16. Code of Conduct

We expect every Traveler to behave with respect toward the cultures, places and people we encounter, and toward other Travelers and their preferences. Where difficulties arise, our Guides will attempt to resolve them.

You must comply at all times with the laws, customs, currency and drug regulations of every country visited, with the rules of any Principal Supplier, accommodation provider or activity provider, and with the expectations set out in your Itinerary.

17. Behaviors That Are Not Tolerated

Abuse and bullying. Everyone has the right to feel safe and accepted on our Trips. Verbal abuse, physical abuse, bullying, threatening behavior and sexual harassment directed at any person — a fellow Traveler, a Guide, a supplier or a member of the public — will not be tolerated.

Sexual relations. No sexual relations are permitted between Guides and Travelers, or between Travelers.

Basic hygiene. If a Traveler's personal hygiene deteriorates to the point that it affects other Travelers, they will be asked and assisted to address it. If no improvement follows, in the sole judgment of our Guides, Section 18 applies.

Sex tourism. Patronising sex workers is not permitted on any WanderRock Trip.

Drugs and alcohol. Use or possession of drugs that are illegal in the country you are in is not permitted. If you drink alcohol you must be of legal drinking age in that country and must do so responsibly.

Recklessness. You must maintain situational awareness and take reasonable care of your own safety. Persistent and extreme disregard for your own safety engages Section 18.

Interference with the group. You must not interfere with the wellbeing, safety or mobility of the group.

18. Removal From The Trip

Where a Traveler breaches Section 16 or 17, persistently and materially disrupts the group, gives us reasonable cause for concern about the health or safety of any person, or fails to comply with a decision of the Lead Guide, the Lead Guide may remove that Traveler from the Trip at their sole discretion, immediately and without refund.

How removal is notified. Normally the Lead Guide tells the Traveler directly, in person wherever possible.

Where we have notified a Nominated Contact under Section 4(f), that person may ask to be the one who tells the Traveler, and we may agree. Some families know far better than we do how news of this kind should be delivered to the person receiving it. Where we agree, we will settle a time by which it will have happened; if it has not, the Lead Guide will tell the Traveler.

Where a Traveler is removed:

• removal takes effect when the Lead Guide decides upon and records it, or when notice is given to the Traveler or their Nominated Contact, whichever happens first. From that moment the Traveler ceases to be on the Trip, the Group Program ends for them, and Section 22(b) applies in full;
• all costs of departure, accommodation, meals, transport, repatriation and onward travel from that moment are the Traveler's own;
• we may, at our sole discretion, offer practical help — arranging a transfer to an airport or station, assisting with flight or accommodation enquiries, or notifying the Traveler's Nominated Contact under Section 4(f). Any such help is a courtesy, not an obligation. It does not extend, revive or create any duty of care, and we may stop at any point. No Guide has authority to promise otherwise;
• where a removed Traveler chooses to remain in the country or region rather than travel home, that is their own decision as an adult and their own affair entirely. We have no duty to escort, accompany, house, supervise, locate, monitor or repatriate them, and no responsibility for anything that follows;
• we may decline to accept that Traveler on any future Trip, and may cancel bookings already held, subject to Section 12(b).

19. Authority of the Lead Guide

Our Trips are led by professional Guides who work collaboratively. One Guide acts as Lead Guide. The decision of the Lead Guide is final on all matters likely to affect the safety or wellbeing of any Traveler or Guide. Failure to comply with a decision of the Lead Guide engages Section 18.

The Lead Guide's authority is a power, not a duty. Nothing in this Section creates any obligation on us to exercise that authority in any particular case, and no failure or decision not to exercise it gives rise to liability.

20. Health, Medication, Personal Care and Diet

a) You manage your own health. You are solely responsible for your own physical and mental health throughout the Trip.

b) Medication. You are solely responsible for obtaining, carrying, storing, timing and taking your own medication, and for ensuring it is legal in every country on the Itinerary. Our Guides do not store, dispense, administer, prompt, remind about, or supervise medication of any kind, and must not be asked to. If a Guide does any of these things it is a personal act outside the scope of their engagement, it is not done on our behalf, and it creates no duty and no liability on our part.

c) Personal care. We provide no assistance with washing, dressing, toileting, feeding, mobility or any other personal care.

d) Diet and allergies. We will pass dietary requirements you have disclosed to suppliers where we reasonably can. We cannot and do not guarantee that any meal, kitchen, vessel, restaurant or supplier is free from any allergen, or that any dietary requirement will be met. You are responsible for checking what you consume and for carrying your own emergency allergy medication.

e) Medical advice. It is your responsibility to obtain proper medical advice on health requirements, vaccinations and medication for every destination on your Itinerary. We do not give medical advice.

21. Emergency Medical Treatment

If you suffer illness or injury during the Trip and are unable to consent for yourself, you authorize us to arrange, and to consent on your behalf to, such emergency medical, dental, surgical or hospital treatment as a qualified medical practitioner considers necessary, and to arrange your medical evacuation or repatriation.

You authorize us to disclose the medical and emergency-contact information you have provided to medical practitioners, emergency services, consular officials, insurers, Principal Suppliers and your emergency contact, where we reasonably consider it necessary.

You are responsible for all costs of any treatment, evacuation or repatriation, and you will reimburse us for any such cost we incur on your behalf. This is one of the reasons Section 30 requires you to hold insurance.

Arranging or consenting to treatment under this Section is something we do for your benefit in an emergency. It creates no ongoing duty of care and no liability, and we are not liable for the acts, omissions or standard of care of any medical provider.

22. Independent Activity

a) You are free to leave the group.

WanderRock Trips are built on the understanding that you are an adult traveling of your own accord. Your Itinerary includes unstructured time, and at any point you may choose to leave the Group Program entirely and spend your time as you wish — going somewhere else, shopping, visiting an attraction not on the Itinerary, taking different transport, or simply going off on your own. Time spent in this way is "Independent Activity."

You do not need our permission. Independent Activity is a normal and expected part of a WanderRock Trip.

b) What this means.

Our obligations to you under this Agreement attach to the Group Program. Independent Activity is not part of the Group Program, is not part of the Trip we have contracted to provide, and falls entirely outside the scope of this Agreement. For the duration of any Independent Activity:

1. you travel in your own capacity, at your own risk and at your own expense;
2. we owe you no duty of care, and no duty of any kind, in respect of your safety, whereabouts, decisions, transport, health, conduct or wellbeing;
3. we do not supervise, monitor, track, locate, approve, vet, assess or take any responsibility for what you do or where you go;
4. we are not liable for any loss, injury, illness, death, damage, delay, cost or expense arising during or out of that activity, however caused;
5. any contract you enter into with a third party during that time — a taxi, shop, restaurant, ticketed attraction, transport operator or accommodation provider — is between you and that party alone.

This applies whether or not a Guide was told where you were going; whether or not a Guide expressed any view about it; and whether or not the activity was mentioned, suggested or recommended in conversation by a Guide or another Traveler.

c) Guides have no authority to change this. No Guide has authority to approve, arrange, endorse, vet or take responsibility for Independent Activity, or to give any assurance about its safety. Anything a Guide says or does in relation to Independent Activity is outside the scope of their engagement, is not said or done on our behalf, and creates no duty and no liability on our part.

d) What we ask of you. None of the following is a condition of leaving the group, and none of them creates any obligation on us. They are practical requests made of adults who are capable of managing themselves:

• tell a Guide roughly where you are going and when you intend to rejoin, so that we know not to wait;
• carry a working means of contact, and the emergency contact details we give you at check-in;
• know the time and place at which the group reconvenes, and get yourself there.

e) Rejoining, and missing the rejoin. You rejoin the group at the stated time and place. We will not delay the group's onward transport, meals, activities, accommodation transfer or vessel departure to wait for a Traveler who has not returned. If you miss the group, it is your responsibility and your cost to rejoin us at the next point on the Itinerary.

f) Assistance is not responsibility. We may choose to help — a phone call, directions, an address, a translated note, contacting a consulate. Any such help is given voluntarily and gratuitously. It does not revive any duty of care, does not constitute an assumption of responsibility, and creates no liability. We may stop at any time, and we are not obliged to begin.

g) The Code of Conduct still applies. Sections 16, 17 and 18 apply to you at all times during the Trip, including during Independent Activity. Independent Activity is not an exemption from the Code of Conduct.

h) Guides may advise against it. Where local conditions make Independent Activity unsafe, a Guide may say so and may decline to make any arrangement that facilitates it. That is advice given for your benefit. It is not permission, its absence is not permission, and giving or withholding it creates no duty.

i) Why this is written down. So that it never has to be said again. Having agreed to this Section, you will not be given a liability speech, asked to sign anything, or made to treat your departure as an event. You say where you are off to, and we wish you a good time.

23. Optional Activities

Optional activities not included in the Trip price do not form part of your Itinerary or this Agreement. Any assistance a Guide gives in arranging an optional activity does not make us liable for it in any way. The contract for that activity is between you and the activity provider.

24. Services Operated By Third Parties

a) We do not operate the services we book for you. Substantial parts of your Trip are operated by Principal Suppliers. We book passage, rooms or places for the group as their customer. We do not staff, drive, crew, navigate, provision, maintain, insure or control those services, and we do not set their schedules, safety procedures or rules of conduct.

b) The Principal Supplier's terms bind you directly. Where your Trip includes a service operated by a Principal Supplier, you also enter into a contract with that supplier on its own terms, which we will make available to you before departure. Those terms govern your carriage or stay, your conduct, the supplier's liability, and any claim arising from that service itself. International conventions may limit a carrier's liability — including the Montreal Convention for air travel and the Athens Convention for carriage by sea. We are not a party to that contract and cannot vary it on your behalf.

c) Their operational decisions are outside our control. A Principal Supplier may at any time and without notice change its route or itinerary, skip or substitute a destination, alter departure times, deny boarding or admission, remove any passenger or guest for medical or conduct reasons, or divert for weather, mechanical, medical, security or operational reasons. We are not liable for any of it and no refund is due from us for time, destinations, activities or services lost as a result. Where the Principal Supplier offers a remedy, we will help you pursue it.

d) Their facilities are theirs, not ours. Restaurants, bars, entertainment, shops, spa, medical facilities, excursions and other facilities provided by a Principal Supplier or its concessionaires are not provided by us and fall outside this Agreement. We are not liable for the acts or omissions of any Principal Supplier, its staff or crew, its concessionaires, or its medical personnel.

e) What we provide. Within and alongside those services we provide the WanderRock Group Program: our Guides, our group activities, our arrangements. That, together with the days described in your Itinerary, is the full extent of what this Agreement covers.

25. Departures, Connections and Missed Departures

a) Days away from base. On days when the group travels out from its accommodation, vessel or base, the group goes together and follows the day described in your Itinerary. As elsewhere on the Trip, you may leave the Group Program under Section 22.

b) Departure times are absolute. Any flight, sailing, train, coach or group departure leaves at the time set by the operator, whether or not every traveler is present. Neither we nor the Principal Supplier will hold a departure for you.

c) If you miss a departure. You are responsible, at your own cost, for your accommodation, meals, documentation and consular matters where you are; for your transport to the next point at which you can rejoin the group; and for any fee, fine or charge imposed by a Principal Supplier or by local authorities. Our Guides will assist by telephone where they reasonably can, on the terms of Section 22(f). The group continues as scheduled.

d) Excursions and side trips. Where you arrange your own excursion, transport or activity — directly, through a Principal Supplier, or through any other third party — Sections 22 and 23 apply in full. Anything booked through a Principal Supplier is a contract between you and that supplier, and we have no involvement in it and no liability for it.

26. Travel Before and After the Trip

If you arrive early, stay on afterwards, or travel independently either side of the Trip, that travel is entirely outside this Agreement. Section 22(b) applies to it in full. Our services begin and end at the times and places stated in your Itinerary.

PART E — RISK, RELEASE AND INSURANCE

27. Assumption of Risk

a) You acknowledge that travel of this kind is adventurous and that participation involves real and significant risk of injury, illness, psychological distress, property loss and death.

b) You may visit places where the political, cultural, geographical, medical and infrastructural conditions present dangers and physical challenges considerably greater than those of daily life at home. These include, without limitation: road, rail, air, water and pedestrian transport accidents; crime, theft, assault and civil disorder; terrorism; getting lost; illness, infectious disease, food and water contamination; allergic reaction; limited, delayed, distant or substandard medical care; language barriers; unfamiliar laws and customs; extreme weather; and the acts and omissions of local suppliers and members of the public.

c) You further acknowledge that this Trip is designed to include substantial periods of unstructured and unsupervised time, that you may choose to spend time apart from the group, and that the risks in this Section apply with materially greater force during such periods because no Guide is present. You accept those risks voluntarily and with full knowledge.

d) We use information from government foreign affairs departments and from our own contacts in deciding whether an Itinerary should operate. That is our own commercial assessment. It is not a safety guarantee and you must not rely on it. It remains your own responsibility to inform yourself about every destination on your Itinerary. You acknowledge that your decision to travel is made in light of that information and that you accept the personal risks attendant on such travel.

28. Release and Limitation of Liability

THIS SECTION LIMITS OUR LIABILITY TO YOU. PLEASE READ IT CAREFULLY.

a) Third parties. We contract with a network of companies, organizations, government agencies and individuals to assist in operating our Trips, acting as agent for those third parties. We are not responsible for the acts or omissions of those third parties, including airlines, Principal Suppliers, accommodation providers, transport operators, activity providers, local guides, restaurants and medical providers.

b) Release. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE US AND OUR MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, GUIDES, AGENTS, CONTRACTORS AND REPRESENTATIVES FROM ALL LIABILITY FOR ANY LOSS, INJURY, ILLNESS, DEATH, DAMAGE, DELAY, COST OR EXPENSE THAT YOU MAY SUFFER, DIRECTLY OR INDIRECTLY, IN CONNECTION WITH OR ARISING OUT OF YOUR PARTICIPATION IN A TRIP, AND YOU EXPRESSLY WAIVE ANY CLAIM YOU MAY HAVE AGAINST US ARISING OUT OF OR IN CONNECTION WITH IT.

c) What this release does not cover. This release does not apply to, and nothing in this Agreement excludes or limits, liability for: gross negligence; willful, reckless or intentional misconduct; fraud; or any liability which cannot be excluded or limited as a matter of law. If any part of this Section is held unenforceable in relation to any category of conduct, the remainder continues to apply to all other conduct.

d) Cap. To the fullest extent permitted by law, and in any case where liability cannot be wholly excluded, our total aggregate liability to you arising out of or in connection with this Agreement and your Trip is limited to the total amount you have paid to us for the Trip.

e) Excluded losses. To the fullest extent permitted by law, we are not liable for indirect, consequential, special, punitive or exemplary damages, loss of profit, loss of enjoyment, or economic loss, however arising.

f) Implied warranties. Any condition or warranty that would otherwise be implied by law into this Agreement is excluded to the extent the law permits. Where an implied warranty cannot be excluded, our liability under it is limited, at our discretion, to providing a comparable Trip of equivalent value or refunding the amount received from you for the booking.

g) Independent Activity. For the avoidance of doubt, this Section is additional to and does not narrow Section 22. Our position in respect of Independent Activity is that no duty of care arises at all, not merely that liability is released.

29. Your Indemnity To Us

You will indemnify us against any claim, liability, loss, damage, cost or expense (including reasonable legal fees) that we incur as a result of:

• your breach of this Agreement;
• your Independent Activity;
• any act or omission by you that causes injury to another person or damage to property, including to any vessel, vehicle or accommodation;
• any fine, penalty or charge imposed on us by any authority, Principal Supplier or supplier by reason of your conduct;
• any cost we incur on your behalf under Sections 18, 21 or 25.

This indemnity does not apply to the extent the claim arises from our own gross negligence or willful misconduct.

30. Travel Insurance

a) Mandatory. You must purchase and hold travel insurance for the full duration of the Trip covering every destination on your Itinerary. Coverage must include, at minimum: emergency medical treatment; medical evacuation and repatriation; repatriation of remains; trip cancellation, curtailment and interruption; and missed departure.

b) Minimum limits. Your emergency medical coverage must be no less than $100,000, and your medical evacuation and repatriation coverage no less than $250,000. Evacuation is the coverage budget policies most often omit or cap too low, and it is the cost most likely to exceed your means.

c) Pre-existing conditions. You must declare every pre-existing medical condition to your insurer when you buy the policy. Insurers routinely refuse medical claims for conditions you did not declare. For the purposes of this Section, a policy that will not pay because you did not declare a condition is the same as no policy at all.

d) Independent Activity. Your policy must cover you during periods of Independent Activity. Many policies restrict coverage to organized activities, exclude solo travel, or exclude specified activities. It is your responsibility to confirm with your insurer that your coverage is not so restricted.

e) Proof. You must upload your policy document to the Traveler Portal before departure. We will check that it is in your name, that it covers your travel dates, and that it meets the requirements of this Section, and a Guide will complete a final check at trip check-in. If you do not provide proof of valid insurance, we may refuse your participation without refund.

f) Our review is not advice. We check your policy against the requirements of this Section for our own purposes. We do not advise you on which policy to buy, we do not confirm that a policy is suitable for you, and our accepting a policy is not a representation that it will pay a claim. Choosing adequate insurance remains yours alone.

g) Not our insurance. Our own insurance is for our own benefit. It does not cover you, and you have no rights under it.

PART F — GENERAL

31. Passports, Visas and Entry

You must hold a valid passport, valid for at least six months beyond the end of the Trip, together with all visas, permits, vaccinations and certificates required for every country on your Itinerary. This is your responsibility alone. We are not liable if you are refused entry to or exit from any country, denied boarding, or removed from any transport, for want of correct documentation.

32. Data Protection and Privacy

a) What we collect. To operate your Trip we collect personal information including identity and passport details, contact and emergency contact details, payment information, and information about your health, medication, allergies, dietary requirements and support needs.

b) Sensitive information. Health information is sensitive personal information under the California Consumer Privacy Act, and special category data under UK and EU data protection law. By providing it, you explicitly consent to our collecting it, holding it, and disclosing it as described in this Section. You may withdraw that consent at any time in writing, but if you do we may be unable to operate your booking, in which case Section 12 applies.

c) How we use it. We use it to operate the Trip; to make bookings with airlines, Principal Suppliers, accommodation providers and activity providers; to comply with immigration, customs and carrier requirements; to respond to emergencies under Section 21; and, where you have not opted out, to send you marketing about our trips and offers.

d) Who we share it with. Our staff and Guides; suppliers and agents who need it to deliver the Trip; Principal Suppliers and their staff; medical providers, emergency services and consular officials in an emergency; insurers; and authorities where required by law.

e) International transfer. Operating international travel necessarily involves transferring your information to countries whose data protection laws differ from those of your own. You consent to that transfer.

f) Your rights. Depending on where you live you may have rights to access, correct, delete or restrict the use of your information, and to withdraw consent. Write to us to exercise them. Our privacy policy at wanderrock.com sets out the detail and prevails on any point not covered here.

33. Photography, Video and Marketing

a) You consent to our taking and using images and video of you during the Trip for advertising and promotional purposes in any medium, and grant us a worldwide, royalty-free license to do so.

b) Opt-out. You may opt out at any time, before or during the Trip, by telling us in writing or by telling a Guide. On opting out, the license in Section 33(a) ends for all future use, and we will not use new images of you and will remove your image from material we control within a reasonable time. We are not obliged to recall material already printed, distributed or published by third parties.

c) You must not photograph or film another Traveler who has asked you not to, and you must not publish images of another Traveler without their consent.

34. Complaints

If you have a complaint during the Trip, tell your Lead Guide at the time so that they have the opportunity to address it. If it is not resolved, put it in writing to us within 30 days of the end of the Trip. Failure to raise a complaint at the time may affect our ability to investigate it.

35. Notices

Notices to us must be in writing and sent to the registered address in the Seller of Travel Disclosures above, or by email to the address on your confirmation invoice. Notices to you will be sent to the email address on your booking. Email notices are deemed received on the next business day after sending.

36. Assignment

You may not transfer your booking or assign your rights under this Agreement without our written consent. We may assign or novate this Agreement to any successor of our business.

37. No Third-Party Rights

Nobody other than you and us has any right to enforce any term of this Agreement.

38. Entire Agreement, Variation and Waiver

This Agreement, with your Itinerary, is the entire agreement between us and supersedes all prior representations and agreements. It may be varied only in writing signed by an authorized representative of WanderRock. Our failure to enforce any term is not a waiver of it.

39. Severability

If any term of this Agreement is held invalid, unenforceable or contrary to public policy, it is severed or read down only to the minimum extent necessary, and every remaining term continues in full force.

40. Survival

Sections 1, 3, 21, 22, 26, 27, 28, 29, 32, 33, and Parts F and G survive the end of the Trip and any termination of this Agreement.

41. Governing Law and Venue

This Agreement is governed by the laws of the State of California, to the fullest extent permitted. Subject to Part G, any dispute must be brought in the state or federal courts located in Alameda County, California, and you consent to the personal jurisdiction of those courts.

PART G — ARBITRATION AGREEMENT

PLEASE READ. THIS PART REQUIRES DISPUTES TO BE RESOLVED BY BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A COURT TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS UNDER SECTION G.2.

G.1 Scope

You and WanderRock agree that any dispute, claim or controversy arising out of or relating to this Agreement, your booking, your Trip, our marketing, or the relationship between us — whether in contract, tort, statute or otherwise, and whether arising before, during or after the Trip — will be resolved exclusively by final and binding individual arbitration, and not in court.

"WanderRock" in this Part includes our members, managers, officers, employees, Guides, agents, contractors and affiliates, each of whom may enforce this Part.

G.2 Your Right To Opt Out

You may opt out of this Part G by writing to us at the registered address, or emailing the address on your confirmation invoice, within 30 days of the date you first agree to this Agreement. Your notice must state your name, your booking reference, and that you opt out of arbitration. Opting out has no effect on your booking or on any other part of this Agreement, and we will not treat you differently for doing so. If you opt out, disputes are resolved in the courts identified in Section 41.

G.3 Informal Resolution First

Before commencing arbitration, the party raising a dispute must send the other a written notice describing the dispute and the relief sought. The parties will attempt in good faith to resolve it for 30 days from receipt of that notice. Only if it is unresolved after 30 days may arbitration be commenced.

G.4 Rules and Administration

Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules in force at the time, as modified by this Part. The Rules are at adr.org. A single arbitrator will be appointed under those Rules.

G.5 Costs

We will pay all filing, administrative and arbitrator fees, other than the initial filing fee payable by a consumer under the AAA Consumer Arbitration Rules, which we will reimburse to you if the arbitration is commenced in good faith. Each party bears its own attorneys' fees, except that the arbitrator may award attorneys' fees where a statute or this Agreement provides for them.

G.6 Location and Procedure

Unless the parties agree otherwise, arbitration will take place in the county where you reside, or by telephone, videoconference or documents-only submission, at your election. Nothing requires you to travel to California to arbitrate.

The arbitrator may award any relief a court could award to you individually, and the arbitrator's decision is final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

G.7 Class Action Waiver

All claims must be brought in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative proceeding.

If this Section G.7 is held unenforceable as to any claim for relief, that claim alone must be severed and brought in the courts identified in Section 41, and the remainder of this Part continues to apply to all other claims.

G.8 Exceptions

This Part does not apply to: (a) any claim that may be brought in small claims court, which either party may bring individually in small claims court instead; (b) either party's right to seek injunctive relief in court to protect intellectual property or confidential information; or (c) any claim that applicable law prohibits from being submitted to mandatory arbitration.

Nothing in this Part prevents you from filing a complaint with any government agency, or from participating in an agency investigation.

G.9 Time Limit

A demand for arbitration must be made within the limitation period that would apply had the claim been brought in court.

G.10 Federal Arbitration Act

This Part evidences a transaction involving interstate commerce and is governed by the Federal Arbitration Act. The arbitrator, and not any court, decides questions of the interpretation, applicability and enforceability of this Part, save that the enforceability of Section G.7 is for a court to decide.

G.11 Severability

If any provision of this Part other than Section G.7 is held unenforceable, it is severed and the remainder of this Part continues in force.

PART H — ACKNOWLEDGMENT

You are asked to give two separate acknowledgments. Both are required.

First acknowledgment — the Agreement

By checking the first box and submitting your booking, you confirm that:

1. you have read this Agreement in full and understand it;
2. you have had the opportunity to consult an attorney and have either done so or chosen not to;
3. you meet every eligibility requirement in Section 4 and the representations in Section 4(b) are true;
4. you understand that Part G requires disputes to be arbitrated individually rather than tried in court, and that you may opt out within 30 days;
5. you agree to be bound by this Agreement.

Second acknowledgment — risk, independent activity and release

This acknowledgment concerns the provisions that most affect your legal rights. Please read Sections 22, 27 and 28 before checking the second box.

By checking the second box, you separately and specifically confirm that:

1. you understand and accept Section 22, and specifically that when you leave the Group Program to do your own thing, we owe you no duty of care of any kind;
2. you understand that the Trip is designed to include time when you are not with a Guide, and you accept the risks that come with that;
3. you understand and accept the assumption of risk in Section 27;
4. you understand and accept the release and limitation of liability in Section 28, including that it does not apply to gross negligence, willful misconduct or fraud.

We record each acknowledgment separately, with the date and time.